Ken was recruited from Taco Bell, in California, to Arby’s inc, located in Ft. Lauderdale, FL. Ken worked with a world-class team to implement all new restaurant and back office technologies which included $17 million in new point-of-sale equipment and back-of-restaurant systems as well as a new back office system for the corporate offices. Some of these projects included:
- Working closely with IBM and back-office software vendors and systems
- Acquisition/installation of new central computing system as ERP software
- Design and installation of industry-leading business intelligence software.
- Design of the first exception management reporting systems in the industry.
At Taco Bell, Ken was involved with many industry firsts which included:
- Design and installation of some of the very first decision support systems
- Design, acquisition and implementation of industry-leading planning and logistics software
- Acquisition and implementation of CRM and relationship-tracking systems
- Design and build-out of a brand new central accounting center for Taco Bell, Pizza Hut and KFC in Albuquerque, New Mexico
- Brokering Internal development and strategies for the Operations, Finance and Marketing Divisions